FAQs

Q: Who will set up my favors, guest book, centerpieces, etc?

Your event manager will work in conjunction with all of your vendors to ensure a seamless set up time. It is the most helpful if anything that you would like placed be clearly labeled, and easy to find. When possible it is best to take photos of how you would like things to look. Please bring everything assembled, and easy to place. There is a lot to do during this time, and there is not enough time to complete complicated assemblies. The Chateaux will set up any items rented or included through us, and you will be responsible for any decor items you bring in.

Q: When would I be required to hire Chateaux Staff?

You are required to hire Chateaux Staff if you use any caterer who is not on our Vendor List OR if you hire a Vendor List caterer that does not provide or is not bringing a full staff

Q: Are there any decoration restrictions?

Please consult your copy of the General Rules that you were given with your signed contract for a full list. But generally, nothing that will do damage to the building or floor. If you have specific ideas, please contact your venue contact, we are happy to work with you to find a solution that works for you!

Q: Can I use sparklers for my send off?

As long as there is no fire ban restrictions for our area at the time of your event. Your event manager will take the sparklers at your reception, and work with your guests to ensure the perfect goodbye to the newlyweds.

Q: If I do not hire a DJ, can I use your sound system?

All events are required to hire one of our preferred DJ's. We can occasionally approve a DJ not on our list if they have all necessary licenses and insurance. We have a $500 outside DJ fee if your DJ is approved. All DJ's must bring in all of their own sound equipment and microphones as we do not have a system for use.

Q: Does the Chateaux allow outside catering?

We do allow caterers that are not on our Vendor list, however, they will be catering as a "drop off" caterer and you will be required to hire Chateaux Staff.

Q: What happens if I choose to do the food myself, or have a restaurant drop it off?

You would need to hire Chateaux Staffing. Our staff members will act as your full service caterer, to serve and manage your event. This fee for staffing is charged per guest and is based on your final guest count that you provide at your walk through appointment. You must bring in food from a licensed restaurant or caterer as drop off with our staff. We require a copy of their license and liability insurance.

Q: How will I know if my caterer is full-service, licensed, and properly insured?

Contact your venue contact. You must receive written approval, or chateaux staff will be required, and your caterer will be considered “drop-off”.

Q: What if my drop-off caterer is providing 1-3 staff for the buffet?

Some “drop-off” caterers have a few staff members here during dinner service, who then help package the food, and take any of their trays and chaffers. Our staffing is happy to work in conjunction with them. Chateaux staff will still be charged at the regular staffing rate.

Q: What do I need to bring when dropping off the food?

All chafers, serving platters, and utensils will be provided by the Chateaux and are included in the staffing price. If you have specific serving platter or utensils you would like us to use, you are welcome to bring those items during your set up time. If you would like any left over food to packaged for you to take home, please provide our staff with sufficient take home containers.